Privacy Policy
Last Updated: 1 October 2026
1. ABOUT ROYAL BHUTAN HOLIDAY
Welcome to Royal Bhutan Holiday. We respect your privacy and are committed to protecting the personal information you share with us when you visit or use our website www.royalbhutanholiday.com.
This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices available to you.
By using our website or contacting us for our services, you acknowledge that you have read and understood this Privacy Policy.
Business Name: Royal Bhutan Holiday
Website: www.royalbhutanholiday.com
Email: royalbhutanholiday@gmail.com
Phone: +91 7047199677
Address: Bhujiapani, Uttar Bagdogra, West Bengal – 734014, India
2. INFORMATION WE COLLECT
Depending on the services you request, we may collect information such as:
Personal Information
- Full name
- Mobile/telephone number
- Email address
- Residential or correspondence address
- Nationality
- Date of birth, where required for travel-related services
- Identification or travel-document details where necessary for a booking or service
Travel Information
- Travel dates
- Number of travellers
- Preferred destinations
- Hotel preferences
- Transportation requirements
- Tour/package preferences
- Special travel requests
Communication Information
When you contact us by email, phone, WhatsApp, website forms, or other communication channels, we may retain information necessary to respond to your enquiry and provide the requested service.
Technical Information
When you visit our website, certain technical information may automatically be collected, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Approximate location derived from technical information
- Date and time of website visits
- Website usage information
3. HOW WE USE YOUR INFORMATION
- Respond to your enquiries.
- Prepare customized Bhutan tour packages.
- Process hotel and accommodation bookings.
- Arrange private transportation and cab services.
- Assist with Bhutan SDF-related services.
- Coordinate travel arrangements with relevant service providers.
- Communicate with you regarding your trip.
- Confirm bookings and provide booking-related information.
- Process payments where applicable.
- Improve our website and services.
- Maintain business and transaction records.
- Prevent fraud, misuse, or unauthorized activity.
- Comply with applicable laws and legal requirements.
We aim to collect and use only information that is reasonably necessary for the relevant purpose.
4. SHARING OF INFORMATION
We do not sell your personal information.
We may share necessary information with trusted third parties when it is required to provide the services you have requested.
These may include:
- Hotels and accommodation providers
- Transportation providers and drivers
- Bhutan tourism/service partners
- Government or authorized authorities where required
- Payment service providers
- Technology and website service providers
- Communication service providers
- Professional advisers or service providers where reasonably necessary
For example, if you request a hotel booking, we may need to provide your name and relevant booking information to the hotel.
We only intend to share information that is reasonably necessary for the relevant service or lawful purpose.
5. BHUTAN SDF AND TRAVEL DOCUMENTATION
For Bhutan travel-related services, certain personal or travel information may be required to facilitate applicable travel formalities, SDF-related assistance, bookings, or other services.
Where such information is required, we may collect and share it with the relevant authorized service provider or authority for the specific purpose.
We do not use such information for unrelated purposes unless permitted or required by applicable law.
6. PAYMENT INFORMATION
If you make a payment through a third-party payment gateway, your payment may be processed directly by that payment provider.
We may receive limited transaction information necessary to confirm your payment or booking.
We generally do not store complete debit card, credit card, banking passwords, UPI PINs, or similar confidential payment credentials on our website.
You should review the privacy policy and terms of the payment service provider used for your transaction.
7. COOKIES
Our website may use cookies and similar technologies to improve website functionality and understand how visitors use our website.
Cookies may help us:
- Remember website preferences.
- Improve website performance.
- Understand visitor behaviour.
- Measure website traffic.
- Improve our services and online experience.
You can manage or disable cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.
If we use third-party analytics, advertising, or tracking services, their own privacy policies may also apply.
8. WHATSAPP, EMAIL AND OTHER COMMUNICATION
If you contact Royal Bhutan Holiday through WhatsApp, email, telephone, social media, or other communication platforms, the information you provide may be used to respond to your enquiry and provide requested travel services.
Third-party platforms such as WhatsApp, Google, Meta, email providers, or other communication services operate under their own terms and privacy policies.
9. DATA SECURITY
We take reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.
However, no website, internet transmission, electronic storage system, or communication method can be guaranteed to be completely secure.
You should therefore avoid sending unnecessary confidential information through ordinary email, WhatsApp, website forms, or other unsecured communication channels.
10. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing requested travel services
- Maintaining booking and transaction records
- Handling customer support
- Meeting legal, accounting, tax, or regulatory obligations
- Resolving disputes
- Preventing fraud or misuse
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
11. YOUR PRIVACY RIGHTS
Subject to applicable law, you may have rights relating to your personal data, including the ability to:
- Request information about personal data we process about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where applicable.
- Withdraw consent where processing is based on consent.
- Raise a grievance regarding the processing of your personal data.
- Contact us regarding the handling of your personal information.
To exercise a privacy-related request, please contact us using the details below.
Email: royalbhutanholiday@gmail.com
Phone: +91 7047199677
We may need to verify your identity before processing certain requests.
12. CHILDREN'S PRIVACY
Our website is not specifically directed at children.
We do not knowingly request or collect personal information from children except where it is necessary for a travel service and provided by a parent, guardian, or other person legally authorized to provide such information.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us.
13. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, including hotels, payment providers, travel partners, social media platforms, maps, or other services.
Royal Bhutan Holiday is not responsible for the privacy practices, security, content, or policies of those third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
14. INTERNATIONAL DATA TRANSFERS
Some of our technology providers, booking partners, communication platforms, or other service providers may process information outside India.
Where personal information is transferred or processed outside India, we will seek to do so in accordance with applicable Indian law and regulatory requirements.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
The updated version will be published on this page with a revised "Last Updated" date.
We encourage you to periodically review this page.
16. CONTACT US
If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact:
Royal Bhutan Holiday
Email: royalbhutanholiday@gmail.com
Phone: +91 7047199677
Address: Bhujiapani, Uttar Bagdogra, West Bengal – 734014, India
We will make reasonable efforts to respond to privacy-related enquiries within the timeframe required under applicable law.